A quality e-commerce website must offer the shortest delivery times. We therefore commit to observing our deadlines and to delivering your order as soon as possible. To do so, two possibilities:
Les Artisans du Couteau delivers your order via Colissimo, with traceability, or with Chronopost via express delivery, also with traceability.
France: with Colissimo Expert, parcels are delivered to France within 48h, anywhere in Metropolitan France. Secured delivery: Monitoring and traceability of your parcel are available on the website of La Poste www.colissimo.fr with the numbered mentioned on your order; in case of absence, a delivery notice shall inform you of the procedure to collect your parcel.
COLISSIMO Pickup point
You can choose the place where you want your order to be delivered (without your invoice being sent to your address beforehand) among 10,000 available post offices anywhere in Metropolitan France. Once we have carefully prepared your parcel, it shall be delivered within a 48h indicative period, and you shall be informed when your parcel is available by SMS or email. You can then come to pick it up within 10 working days. Beyond that period, your parcel shall be returned.
COLISSIMO delivery times: Europe + France 48h from the day following the order
Eastern Europe: 4 to 5 days
America, Oceania, Asia: 7 days
French overseas territories: 5 days minimum
In case of engraving, add 24h
CHRONOPOST – real cost price:
CHRONOPOST Express – France
Metropolitan France Delivery: 24h
French overseas territories: 24 to 48h
Secured delivery: monitoring and traceability of your order on Chronopost’s website: www.chronopost.fr
CHRONOPOST Pickup points
The Pickup network represents 16,000 local shops (book shops, flower shops, pubs, newsagents) and 400 automatic lockers where you can send or collect your parcels, delivered by Chronopost. Chronopost delivers your parcel on the day following your order before 1 pm to a Pickup point, in Metropolitan France, from Monday to Friday, except bank holidays.
For some littoral islands, the delivery time can be a day longer. For Corsica and on the day following a bank holiday, delivery can occur on the same day, without commitment to delivery.
GEOGRAPHICAL COVERAGE: Your documents and products are delivered from Metropolitan France, including Corsica and Monaco, to 16,000 Pickup points in Metropolitan France and 500 automatic Pickup lockers. Right of withdrawal, return and exchange on www.lesartisansducouteau.com
Right of withdrawal
In accordance with Article L. 121-21 of the French Consumer code, Customers have a maximum of 14 days from the reception of the product to exercise their right of withdrawal without penalties, except those related to the return costs of the Products in question.
To exercise this right, Customers must proceed as follows: either by logging in on LADC’s website, section “Manage my order” – My Account: just tick the Product and the quantities to return, and validate by clicking “Confirm your return request”. The Customers’ return request shall then be studied by LADC, which shall then send an email with the return number to mention on the parcel, as well as the address where the parcel must be returned to; either by contacting the aftersales service – via the contact form firstname.lastname@example.org or by email or phone – which shall give them the instructions to follow; either by any statement without any ambiguity, expressing their clear attention to withdraw, addressed to LADC, by mentioning their name, full contact details, the reception date of the Product(s), the reference of the order in question and the Product(s) for which the right of withdrawal is exercised (LADC recommends you, as a precaution, to address this statement by registered letter with acknowledgement of receipt.
Return of the Product
Customers must return the ordered Product within a maximum period of 14 days following the exercise of their right of withdrawal, to the following address:
LADC - Les Artisans du Couteau
13 bis pavé du bas chemin
LADC recommends that Customers return their Products via registered letter, or using an additional insurance which guarantees, if necessary, the repayment of the Products up to their real market value, in case of damaged or lost merchandise.
Customers return their Products at their own risks. We recommend they keep a proof of the return so as to facilitate procedures in case of problems occurring during the transport.
Except for hypotheses of lack of conformity or hidden defects on the Product, the return fees of the goods are to be paid by Customers.
The returned Products must be undamaged, in perfect resale condition, in their original package. They mustn’t have been used nor damaged, even slightly, and must be as clean as possible. Any damaged or incomplete (missing accessory, instructions…) Product, or one whose original package has been damaged, shall not be repaid for nor exchanged.
Repayment period & terms and conditions
The repayment of the amounts paid by Customers (including single delivery costs) shall be made, at the latest, within 14 days from the reception day of the returned Product, and according to the payment method used when the Order was passed. However, LADC can opt for another payment method, after Customers expressly agreed with it beforehand, and without any additional fee. If Customers exercise their right of withdrawal, for a part of the Order only, only the price invoiced for the returned Product shall be repaid. In case of partial withdrawal of the Order, the Customers who would have benefitted, as part of the initial Order, from a free delivery due to the overcharging of a certain amount of order, could be asked to repay for the delivery costs related to their effective order, if the latter was under the delivery minimum cost. Customers shall be repaid for the return costs on the basis of the regular price, and shall in no way be repaid for the Express return cost.
Exception to the right of withdrawal
As an exception, the right of withdrawal cannot be exercised for Products made according to the Customers’ specifications, or those which are clearly customized (article L121-21-8 of the Consumer code). Customization concerns engraving or any other process whose original visible condition, on the Customers’ request, has been modified compared to its initial condition before the Order was placed, described in the product information sheets.